Manufacturer Outsourcing Service Accounts

Medical Laser Field Service Experts

As a manufacturer of sophisticated, high technology equipment, you're very adept at managing the manufacturing process... it's your business.

At Telsar Laboratories, we're experts at providing field service for high-tech laser equipment... that's our business. We've been providing a complete range of field service repair work for laser and other high-tech equipment for nearly 15 years.

Manufacturer's Field Service Department Cost

Many manufacturers are not truly aware of what they are spending to maintain their nationwide field service departments. It's very difficult to get a true handle on these costs. At Telsar, laser field service is our only business and we're experts at tracking the cost associated with this service.

We have a no-risk... no-cost, easy-to-use software program that will tell you what you can expect to pay for a field service department that will provide a high level of satisfaction to your clients. You can then compare those costs to the Telsar Option to see if we can save your company significant dollars.

Here's how it works. We've created a sophisticated software package that uses an algorithmic program, which considers every expense item involved in conducting an in-house field service department. We've used this program for years to track our own field service costs. You need only provide us with a few details about your current field service operation and our program will do the rest. Based on the information you supply, it uses the algorithm to plug in your specific number and calculate the true costs of your current field service operation. Click here to use our Cost of Service Module to get an idea of the cost associated with running a field service department.

The TELSAR Difference

Telsar can also provide your company with much more than just laser field service. Although Telsar has built its reputation by providing fast and expert on-site laser maintenance and repair, we also provide much more than just laser field service. By selecting the Telsar Option, you can also take advantage of the following benefits:

Fully-Insured Service

Telsar is fully insured. We'll be glad to provide a copy of our certificate of insurance.

Data Processing

With the Telsar Billing Option, you can request that your service summaries (daily, weekly, monthly, quarterly) be delivered on diskette or we can encrypt the data to allow you to conveniently download it from our web-site.

Documentation

From system specific, field service reports to parts tracking forms, Telsar can help you create the forms that will meet your specific service and accounting needs.

Surveys

How satisfied are your customers? With the Telsar Option you would not have to ask. You will receive quarterly customer satisfaction updates complete with actual comments and bar graphs.

Accounting/Billing

How much is service costing you? With Telsar's accounting services you will receive weekly invoices with complete documentation (on paper and/or diskette). Therefore, you will be able to easily determine what is being repaired and how much it is costing you.

Shipping & Receiving

Reduce your overhead by utilizing Telsar's shipping/receiving services. By allowing Telsar to manage a service inventory, you can be assured that Telsar engineers will have the parts they need, when they need them. When handling your packages Telsar will adopt your particular procedures to insure that your quality standards are being met.

Scheduling

At Telsar, we know how important it is to your clients to have a service call scheduled as soon as possible. We have developed scheduling software that allows us to schedule an engineer within minutes of receiving authorization from your organization.

Quality Assurance

To insure that Telsar is providing quality service, a Quality Assurance Committee (QAC) monitors every service call. The QAC has representatives from customer service, project management, accounting, and administration. The QAC findings are documented and communicated to you through weekly reports.

Centralized Location

Although we have offices nationwide, we feel that one of the greatest benefits of using Telsar is our centralized headquarters (near St. Louis).

Training

If you need to train new staff, our professional Training Department can develop a training program that will be tailored to your specific needs.

Service Manual

Telsar can also develop your service manuals complete with step-by-step procedures and diagrams.

Re-Engineering

If you need ideas on how to make your next model more service/user friendly, Telsar's engineers can communicate their suggestions to your engineering team for a fresh perspective on how to make your next model better than ever.

In-House Repair

You can reduce your shipping expenses and reduce your inventory requirements with Telsar's Depot Services. From components to entire systems, our depot services can get your equipment ready for redistribution very quickly.

LASER REPAIR:

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Time & Material

Manufacturer Outsourcing
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Field Service

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