TELSAR'S LASER SERVICES

Time & Material Service

When you report your laser malfunction to Telsar, our customer support staff will evaluate your needs and determine the best course of action to meet your service requirements. With our expert staff, state-of-the-art computer network, and communication systems, we have the ability to efficiently coordinate all of our resources to repair your system. If a service call is required, we can formulate a service estimate, arrange for any parts that may be necessary, and schedule an engineer for a time that is convenient for you - all on the same day.

Service Agreements

Telsar has several different annual service agreements from which you can choose. From a set number of preventative maintenance visits per year, to a fully comprehensive service agreement that covers all labor, travel, parts (including tubes), and telephone consultations. Telsar can design a service agreement especially for you and your budget.

Laser Preventative Maintenance

You would not drive your automobile without having it checked regularly, nor should you use your laser without regular preventative maintenance checks. Preventative maintenance does not cost - it pays. It makes more sense to replace a filter today, than to replace a tube tomorrow. Call Telsar today for more information about our maintenance options.

Pre-Owned Lasers and Accessories

In these times of economic uncertainty, saving thousands of dollars on a necessary capital expenditure is appealing.

Telsar always has a selection of pre-owned lasers in stock. With our pursuit of excellence, and our highly trained technical staff, your satisfaction is assured.

Telsar can help you find the laser system that you need. Telsar is a "laser service company," not just a brokerage house for medical equipment. Therefore, when you call, you can be confident that you are speaking with knowledgeable laser experts.

Frequently Asked Questions

Q: Is a pre-owned laser as reliable as a new laser?

A: In the case of current technology, yes it is, provided that the pre-owned laser can be installed and warrantied by its seller. In the case of new technology, a pre-owned laser with a proven track record has a much higher mean time between failures (MTBF) than the high failure rate of new designs and technologies.

Q: Are Telsar's systems backed with warranty?

A: Yes - systems sold in the United States are backed with a 1-year warranty. Our warranty typically covers all labor, parts, and travel expenses during the warranty period. Telsar also has several extended warranty options from which to choose.

Q: How can I be sure I am getting a quality laser?

A: You must do three things: Purchase from a reputable dealer, check references, and ask to see the system.

Safety Equipment

Telsar is a distributor for some of the industries leading manufacturers of eye safety wear. Telsar also manufacturers customized laser safety signs for all medical Class IV laser systems in use today. Contact one of Telsar's laser safety officers for more information.

Parts

From new or refurbished laser tubes, to lenses, to laser dye, Telsar has full selection of parts and components for your laser system.

PHONE: 618.254.5555 or 800.255.9938 CANADA: 888.527.3435
FAX: 618.254.5554 E-MAIL
ADDRESS: 1 Enviroway, Suite 100, Wood River, Illinois 62095 USA

Copyright © 2004 Telsar Laboratories, Inc. All rights reserved.